Privacy Policy
Effective Date: April 1, 2026
CustomerOS (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide or that we collect in the course of operating our business. This Privacy Policy explains how we collect, use, disclose, and safeguard information related to our services.
1. Information We Collect
We may collect the following types of information:
a. Business Contact Information
This includes name, business name, phone number, email address, and other contact details made available through business websites, directories, referrals, or direct communication.
b. Communication Data
We may collect records of communications, including emails, text messages, call logs, and other interactions with our systems or representatives.
c. Technical Information
We may collect limited technical data such as IP address, browser type, and usage data when interacting with our website or systems.
d. Information Provided Voluntarily
Any information you provide through forms, inquiries, scheduling tools, or direct communication is collected and stored.
2. How We Use Information
We use collected information to:
- Provide, operate, and improve our services
- Communicate with business contacts regarding services, inquiries, and support
- Respond to requests, questions, or demonstrations
- Deliver relevant business-related information about our offerings
- Manage internal operations, analytics, and performance
- Ensure compliance with applicable laws and regulations
3. Messaging and Communications
CustomerOS may communicate with business contacts via phone, email, and SMS (text messaging) for business-related purposes.
Messages are sent on a one-to-one basis and are intended to be relevant to the recipient’s business operations.
By engaging with our communications, responding to messages, submitting forms, or scheduling appointments, you provide consent for us to communicate with you using the contact information provided.
You may opt out of SMS communications at any time by replying STOP. You may also request to stop communications by contacting us directly.
Message frequency varies. Message and data rates may apply.
4. Sharing of Information
We do not sell personal information.
We may share information with:
- Service providers and technology platforms that support our operations (such as CRM, communication, and hosting platforms)
- Professional advisors, if required
- Government or regulatory authorities if required by law
All third parties are required to handle information in a secure and confidential manner.
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, or misuse.
However, no system can be guaranteed to be 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information for as long as necessary to:
- Fulfill business purposes
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
7. Your Rights and Choices
You may:
- Request access to your information
- Request correction of inaccurate information
- Request deletion where applicable
- Opt out of communications
Requests can be made by contacting us using the information below.
8. Third-Party Services
Our services may integrate with third-party platforms. We are not responsible for the privacy practices of those third parties.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
10. Contact Information
If you have any questions regarding this Privacy Policy or our practices, please contact:
CustomerOS
1051 Perimeter Drive
Suite 670
Schaumburg, IL 60173
Phone: 224-496-2100